Customer Service
Stanbio's Customer Service Department is available by phone, fax or e-mail to place orders or to request product or shipping information.
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USA Toll-Free Telephone
1-800-531-5535
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Main Telephone
(830) 249-0772
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Fax
(830) 249-0851
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Mail
Stanbio Laboratory
1261 North Main Street
Boerne, TX 78006,
USA
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E-mail
orders@stanbio.com
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Ordering Information
Send all email orders to orders@stanbio.com
For faster service when placing an order,
please include the following information:
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1. Purchase Order Number
2. Product Catalog Number(s) / Product Description(s)
3. Quantity Per Item
4. Complete "Ship To" Address
5. Preferred Method of Shipping / Freight Forwarder
6. Requested Ship Date
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SHIPPING INFORMATION
Domestic Orders: Orders are shipped ExWorks (EXW) Boerne, Texas. A variety of freight carriers are used in order to provide the quickest and most economical mode of transportation. Stanbio will utilize a particular carrier only when specified by the customer. Refrigerated products are shipped via two (2) day delivery service Monday through Wednesday or, if requested by the customer, via overnight service on Thursdays. Frozen products are shipped via an overnight service Monday through Thursday. Additional charges apply to shipments containing hazardous material.
International Orders: Terms of sale are EXW Boerne, Texas Incoterms 2000.
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DISTRIBUTORS
Stanbio Laboratory products are sold through a carefully selected group of Medical Supply Dealers. Contact our Customer Service Department for the name of the authorized Stanbio dealer in your area.
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PRICE & PRODUCT CHANGES
All specifications, including products, packaging sizes and prices are subject to change without notice.
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PAYMENT TERMS
Payment terms are In Advance, C.O.D. or Net 30 Days with approved credit. Payment can be made via wire transfer, company check, bank draft, money order, letter of credit (irrevocable & confirmed) or by VISA or MASTERCARD credit cards. Open account requires that full payment be made before or at account term. Unpaid balances will incur late charges of One and One-half percent (1 1/2%) per month until paid. Delinquent accounts will be placed on credit hold until full payment is received Freight, handling and insurance charges are prepaid and added to customer invoice. When sending a check payment by mail, sent it to "P.O. Box 907, San Antonio, TX, USA 78294-0907
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RETURN POLICY
Stanbio Laboratory guarantees all of its products to perform according to the parameters found in their respective package inserts, until the expiration date. Any product found not to perform up to these standards will be replaced without charge. Stanbio Laboratory is not responsible for products that are held past the expiration date or not stored properly. A prior "Return Goods Authorization" (RGA Number) MUST be obtained from Stanbio's Quality Assurance Department before any product can be returned for non-performance. Any product received due to an error on the part of Stanbio Laboratory may be returned for replacement or credit immediately after receiving authorization from Stanbio's Customer Service Department. Please report any item/quantity discrepancies to our Customer Service Department within 5 business days from receipt of product. Damages due to shipping should be reported directly to the carrier. Due to FDA compliance issues and GMP controls, any item(s) shipped as a result of customer error may not be returned for credit
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